Hired Gun Persona

Goals

  • Hired or otherwise accountable to an organization to write documentation for its users
  • Those users can be customers or internal customers
  • Wants what they write to benefit the community and the community to benefit them. Documentation will be specific to the organization's needs, but branding or organization-specific info would be ripped out/put back in as needed
  • Wants to improve the community or processes
  • Wants to encourage a culture of openness and community participation within the organization

Attitudes

  • Knowledge of the project: high, having been hired or otherwise become a member of the organization because of their knowledge level
  • Experience with writing: high, same as above.

Behaviors

  • Accountable to the organization for deliverables (the end product of documentation) so therefore behaves in accordance with the organization's goals
  • Goals of the organization and the community are assumed to be in line
  • High degree of sharing of best-practices and writing
  • Attribution given to individual community members/community as a whole
  • Is writer going to stay with the project after paid/accountable work is done? If not, has the writer handed it off their role to someone in the organization and/or the community?